PATIENTS

Your care starts here

At Heide Clinic, we believe that healthcare should be personalised, inclusive and collaborative. We want you to feel empowered. From your first enquiry through to ongoing follow-up care, our team are dedicated to providing expert care in a respectful and safe environment.

What to expect

Prepare for your appointment

Your first visit is an opportunity for us to listen an understand your needs, as well as make an assessment and provide management options. Before your appointment we will often request your prior results, including blood tests and ultrasounds or other imaging. Our team administration team will guide you through the process and are happy to answer your questions at any stage.

Continuing your care

After Your Appointment

We will always write a letter to your referring doctor to ensure continuity of care. We will often provide you with a copy of this letter, or a summary of your consultation - we recognise that a lot of information is discussed in your consultations and sometimes it's difficult to remember it all.

Fees & Billing

Fees and rebates

Heide Clinic operates as a private practice. Consultation fees vary depending on the appointment type, and Medicare rebates are available for eligible patients. You’ll receive clear information about costs, rebates, and payment options when booking your appointment.

Similarly, if you are booked for surgery, you will receive information and instructions regarding payments and rebates. It is always advised that you confirm coverage with you private health insurer.

Accessibility & Support

Inclusive and accessible care

Our clinic is designed to be inclusive and accessible for all patients. Please let our team know if you have specific needs — we’re here to make your visit as comfortable and supported as possible.

Pre-operative

Peri-operative care

For patients booked for surgery with a Heide clinician, we will assist you to feel well-prepared for your procedure. Your clinician will provide you with written or online information about your procedure. For patients undergoing procedures for pelvic pain and/or endometriosis, your clinician may recommend the Matilda Health App (an App-based resource to guide your prehab and recovery). Our administration staff will ensure you have a timely post-operative appointment booked. On the Heide Clinic Resources page patients can locate procedure-specific educational resources.

how we can help

Begin your care with Heide

Get in touch today to schedule your consultation, ask questions, or learn more about our services.

Heide Clinic acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation. We pay our respects to Elders, past and present, as the Traditional Owners of the lands on which we work and live.

Clinic updates & insights

If you’d like to be sent updates from Heide Clinic, including research, clinical trials or news, add your details below. We promise not to send you promotional materials.

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